Warranty

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Warranty

Dear Customer,

Thank you for choosing AIRNERGY+. High quality and product reliability are the characteristics of all AIRNERGY+ products. Nevertheless, we cannot completely rule out defects due to material or processing.  Therefore we offer a two-year
warranty which we extend by an extra year if you register your device
within four weeks after date of purchase. Please note that only customers from EU member countries can extend the warranty to 3 years.

The reason for a malfunction does not necessarily have to be a serious defect of the device. Please contact our customer service first. Most of the time the reason is just a minor problem which can be solved fast and effectively on the telephone.

Airnergy Service-Center
Telephone +49 (0) 2242 9330 – 0
Fax +49 (0) 2242 9330 – 30
Email: service@airnergy.com


Register a device

Registration is simple: fill out the registration card (see pdf-file below) completely, enclose a copy of the receipt (with date of purchase) and send it to:

Airnergy Service-Center
Wehrstr. 26
53773 Hennef

> Warranty card pdf

Note: Even if you have purchased a device second-hand – with or without warranty claim – we recommend to register it with Airnergy to make sure you are always provided with the latest information on the AIRNERGY product range.


Service & Maintenance

Maintenance

To guarantee a fully operative device, every Airnergy device should be checked once a year. The device will be opened and cleaned and all tubes within the device will be changed. The activating unit will be checked on density when undergoing a 30-minutes functional test. All small parts which need to be changed during maintenance are included in the price.

Price excl. VAT
- Basis Plus/Wellness €165.00
- Professional €170.00
- Professional Plus/Medical Plus/ProfiWell Plus/ProfiSun Plus/ ProfiSport Plus €180.00


Additional Service

If any defects are discovered in the context of maintenance, the customer is given a cost estimate which has to be accepted before any additional service is done.

Price depending on amount of work and material used.


Service2000

The Service2000 is due when the word “Service” is shown on the display of the device (after 2,000hrs of operation). In addition to the normal maintenance all activation units (catalysts) will be taken apart and rebuild and will be checked in a long-term test. Every work will be done according to state-of-the-art technology. Standard material which has to be changed within the Service2000 check up is included in price.

Price excl. VAT
- Basis Plus/Wellness €280.00
- Professional €320.00
- Professional Plus/Medical Plus/ProfiWell Plus/ProfiSun Plus/ ProfiSport Plus €360.00


Additional Service

If any defects are discovered in the context of the Service2000 which need to be repaired, the customer is given a cost estimate which has to be accepted before any additional service is done.

Price depending on amount of work and material used.

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